Privacy Policy

When we mention “we”, “us”, or “our” in this privacy notice, we are referring to Power of Attorney Online Limited, a company registered in England and Wales (company number 15576136) with our registered office located at Nightingale House, 46/48 East Street, Epsom, Surrey, KT17 1HQ.

For the purposes of Data Protection Legislation, we are the data controller, meaning we are responsible for deciding how we collect, use, and protect your personal information.

Should you have any questions about this policy or how we manage your data, please contact our Data Protection Lead via email at info@powerofattorneyonline.co.uk.

Personal data refers to any information relating to an individual that can directly or indirectly identify them.

We may collect the following types of personal data:

• Identity Data: Title, first name, last name, and username.
• Contact Data: Address, email, and phone number.
• Profile Data: Interests, preferences, survey responses, and uploaded content.
• Professional Data: Job title, business name, professional credentials, and work-related contact information.
• Usage Data: Information about the services you subscribe to or have purchased.
• Communication Data: Information related to queries you’ve submitted or our correspondence with you.
• LPA Service Data: Data related to your Lasting Power of Attorney application, such as your name, contact details, and the details of your chosen attorneys.
• Technical Data: Internet protocol (IP) address, login details, browser type and version, time zone, and other technical aspects of your devices.

We do not provide services to individuals under the age of 18, nor do we knowingly collect personal data from minors.

If you provide us with someone else’s personal information (e.g., as part of your LPA application), you must have a lawful reason for doing so. For more information on lawful disclosure, refer to the Information Commissioner’s Office guidelines on data sharing.

We may also collect and share anonymised, aggregated data for purposes such as website analytics. This data is not considered personal information since it does not reveal an individual’s identity.

We collect most personal information directly from you, but we may also collect data from other sources. Examples include:

• Your use of our website or services: Signing up for services, joining mailing lists, or submitting online inquiries.
• Direct interactions with us: Communication via phone, email, or in person.
• Automated technologies: Data collected via cookies, server logs, and similar technologies as you browse our website.

For more details on cookies and tracking technologies, please see our Cookie Notice.

We may send you marketing emails if you have requested this or are an existing customer. You can opt out of receiving these communications at any time using the “unsubscribe” link in our emails or by updating your preferences in your account settings.

We may share your personal data with third-party service providers to support our business operations, including payment processors, IT services, and marketing platforms. All such providers are bound by contracts ensuring the protection of your data.

In some cases, we may need to share your information with external parties for legal or regulatory purposes.

We will only keep your personal data for as long as necessary to fulfill the purposes outlined in this notice, including for legal, tax, or reporting obligations. For example, if you have a contract with us, we may keep your data for up to seven years after the contract ends.

You have certain rights over your personal data, including the right to access, correct, or delete your data. To exercise your rights, contact us at info@powerofattorneyonline.co.uk.

We have implemented appropriate technical and organizational measures to secure your personal data and prevent unauthorized access or disclosure.

If you have concerns about how we handle your personal data, please contact us directly so we can resolve the issue. You also have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

For any questions regarding this privacy policy or your personal data, please contact us via email at info@powerofattorneyonline.co.uk.

We may update this privacy notice from time to time. Any changes will be posted on this page, and we may notify you by email where appropriate.