Consumer Rights Act 2015

Welcome to powerofattorneyonline.co.uk (the “Website”). This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using the Website.

Power of Attorney Online Ltd is a company registered in England and Wales under company number 15576136. Our registered office is at Nightingale House, 46/48 East Street, Epsom, Surrey, KT17 1HQ.

3.1 You must be at least 18 years old to use this Website.

3.2 You agree not to:

• Use the Website for unlawful purposes.
• Copy, distribute, or modify the content without prior written consent.

3.3 We reserve the right to update or change these terms at any time.

4.1 All products or services sold through this Website are subject to availability.

4.2 Product descriptions, images, and prices are provided as accurately as possible.

4.3 By placing an order, you confirm that you are legally eligible to purchase the items.

5.1 Goods must be:

• Of satisfactory quality: Free from defects and fit for purpose.
• As described: Matching the description provided at the time of purchase.
• Fit for purpose: Suitable for the intended use specified.
  5.2 If a product does not meet these criteria, you are entitled to a repair, replacement, or refund as appropriate.
  5.3 Digital content must be:
• Of satisfactory quality: Free from defects.
• As described: Matching the information provided.
  5.4 Services must be carried out with reasonable care and skill.

6.1 Delivery times are estimated and may vary. We will inform you of any delays.

6.2 If the goods are not delivered within 30 days, you may cancel your order and request a refund unless otherwise agreed.

7.1 The statutory consumer right to withdraw an offer or cancel a contract within the first 14 days does not apply to our services once they have been delivered, due to the personalised nature of those services and the bespoke nature of the documentation.

7.2 In certain circumstances, after reviewing your Power of Attorney application, we may decide not to proceed with the application. If this is the case, we will inform you and provide a full refund of any fees paid to us.

8.1 We are not liable for:

• Indirect or consequential losses.
• Loss of income, profits, or data.

8.2 Our total liability to you shall not exceed the total value of your purchase.

9.1 If you are unhappy with our service, please contact us at hello@powerofattorneyonline.co.uk

9.2 If we cannot resolve your complaint, please contact Citizens Advice at www.adviceguide.org.uk or call 03454 04 05 06.

These terms are governed by the laws of England and Wales, and any disputes will be resolved in the courts of England and Wales.