Case Study: How One Devon Couple Completed Their LPAs Easily and Stress-Free

21st November 2025

When people think about creating a Lasting Power of Attorney (LPA), they often imagine a long, complicated, paperwork-heavy process. But for many families, the experience today is very different.

This case study from Celia in Tiverton, Devon shows how an online LPA service can turn something daunting into something simple, supported, and surprisingly quick.

A Frustrating First Experience and a Much Easier Second Time

Celia had completed her own LPA several years ago, describing it as “quite a tortuous process.” So when her husband Stewart needed his LPAs, she braced herself for another challenging experience.

Instead, she found the opposite.

The online service at Power of Attorney Online they used guided them step-by-step, allowing Celia to type the LPA on Stewart’s behalf, something that mattered because Stewart is “not too tech able.”

The process took around 45 minutes from start to finish. For anyone who has battled with LPA forms before, that time alone speaks volumes.

Clear Guidance and Kind, Helpful Feedback

One of the most valuable parts of their experience was the immediate, supportive feedback built into the system.

Rather than simply flagging errors or rejecting entries, the platform offered kindly phrased suggestions to help clarify Stewart’s wishes. This is especially important when entering preferences or instructions that need to be clear, legally suitable, and workable for attorneys.

Celia described this feedback as particularly helpful, not just technically, but emotionally. It gave Stewart confidence that he was completing everything correctly.

Support When Attorneys Live Abroad

Many families today have attorneys based overseas, which can introduce extra administrative challenges.

In Stewart’s case, one of his attorneys lives abroad, and he initially struggled to enter the international address. The Power of Attorney Online support team stepped in immediately and helped complete the details.

This human layer of reassurance matters. LPAs are legally significant documents, and knowing there is real support behind the technology makes a huge difference.

Completing Both Health & Welfare and Financial LPAs

Celia completed both types of LPA for Stewart:

• Health and Welfare LPA
• Property and Financial Affairs LPA

She found the forms simple and clear, though noted one improvement the system could make: making Section 11 signing forms for attorneys more clearly labelled or highlighted.

Feedback like this is invaluable. It helps online services continually refine and improve the user experience.

“Economical in Time and Money, With Minimum Stress”

Perhaps the most powerful line in this case study is Celia and Stewart’s conclusion:

“All in all, we consider the process economical both in time and money with minimum stress. We can now get on with life!”

And that’s exactly what creating an LPA should feel like: not a burden, not a bureaucratic battle, but a protective step that gives families clarity and peace of mind.