Case Study: Completing a Lasting Power of Attorney Without the Stress

By Matt Cresswell, Founder at Power of Attorney Online and author of
Everything you ever wanted to know about LPAs (but were afraid to ask)

21st November 2025

Updated: Tuesday 3rd February 2026

Case Study: Completing a Lasting Power of Attorney Without the Stress shows why the process does not have to be slow, confusing, or overwhelming. Many people put off making a Lasting Power of Attorney because they expect endless paperwork and difficult decisions, but this real life experience from a couple in Devon tells a different story. With the right guidance and a clear online process, what initially felt daunting became straightforward, supportive, and far easier than they had imagined.

Why did this couple decide to set up a new LPA?

Celia from Tiverton had already been through the LPA process once before. She described her earlier experience as difficult and time consuming, so when it came to arranging LPAs for her husband Stewart, she expected more of the same.

This time, the motivation was simple. They wanted protection in place while Stewart had capacity, without unnecessary stress or expense. They also wanted a process that worked around Stewart’s limited confidence with technology.

How did an online LPA service change the experience?

Instead of starting with paper forms or solicitor appointments, Celia used Power of Attorney Online to complete Stewart’s LPAs. The platform allowed her to type the information on his behalf, which made a significant difference.

The entire process took around 45 minutes. For anyone familiar with traditional LPA paperwork, this shows how digital guidance can save both time and energy while still meeting legal requirements in England and Wales.

What helped them feel confident they were doing it correctly?

Clear, plain English guidance was key. Rather than simply highlighting problems, the system provided supportive prompts to help refine wording, especially in sections covering preferences and instructions.

This approach helped Stewart feel reassured that his wishes were being captured clearly and in a way that would work in practice. That combination of structure and empathy reflects good experience design and legal understanding.

How was support handled when an attorney lived abroad?

One of Stewart’s chosen attorneys lives overseas, which initially caused difficulty when entering address details. This is a common concern for modern families.

The support team stepped in quickly and helped resolve the issue without delay. Having access to knowledgeable UK based support added a layer of trust and reassurance that technology alone cannot provide.

Were both types of LPA easy to complete?

Celia completed both a Health and Welfare LPA and a Property and Financial Affairs LPA for Stewart. She found the forms straightforward and logically laid out.

She did suggest that the signing section for attorneys could be highlighted more clearly. Feedback like this helps improve services and shows the value of listening to real users.

What was the overall outcome?

Celia summed up their experience simply and powerfully. The process was economical in time and money, with minimal stress. Once completed, they were able to move on with peace of mind, knowing Stewart’s wishes were protected.

This case study shows that making a Lasting Power of Attorney does not need to be overwhelming. With the right guidance and support, it becomes a practical step that fits easily into everyday life.

Power of Attorney Online exists to make that experience accessible, accurate and reassuring for families across England and Wales.

Written by Matt Cresswell

Matt Cresswell is the Founder of Power of Attorney Online, a service helping people across England and Wales create Lasting Powers of Attorney through guided online support and expert document reviews. He founded the business following his father's diagnosis with dementia, after experiencing first-hand how confusing the LPA process can be for families. Matt's expertise focuses on Lasting Powers of Attorney, planning ahead and helping families prepare for the future before a crisis occurs.